Privacy Policy
Froothie UK & Ireland Ltd. having a registered address at St Marys Chambers, 59 Quarry Street, Guildford, Surrey GU13UA, the United Kingdom (hereinafter, referred to as “Froothie”, “us”, “we”, or “our”) collects from the individual user (hereinafter, referred to as “you” or “your”) certain personal data through the website http://www.froothie.co.uk (hereinafter, referred to as the “Website”). This Privacy and Cookie Policy explains Froothie’s procedures related to the collection and processing of your personal data through the Website.
Please read carefully this Privacy and Cookie Policy before using the Website. If you do not agree with one or more provision of this Privacy and Cookie Policy, please do not use the Website.
1. Types of personal data collected by us
1.1 When registering an account on the Website or placing an order through the Website, Froothie may collect the following personal data from you: (1) full name; (2) physical address; (3) country; (4) email address; (5) phone number; (6) birth date; (7) user name; (8) password; (9) information about any transactions conducted through the Website; and (10) other information that you decide to share with us.
1.2 When you submit the enquiry form available on the Website, we collect the following personal data from you: (1) name; (2) email address; (3) contact number; and (4) other information that you decide to share with us.
1.3 When you submit the Warranty Registration Form available on the Website, we collect the following personal data from you: (1) first name; (2) last name; (3) email; (4) address; (5) phone number; (6) order number; and (7) serial number.
1.4 When you submit the Become an Ambassador Form available on the Website, we collect the following personal data: (1) name; (2) surname; (3) business name; (4) email; (5) mobile phone; (6) address; and (7) other information that you decide to share with us.
1.5 When you make payments through the Website, your payments will be processed by our third party payment processor, PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter, referred to as the “Third Party Payment Processor”). The Third Party Payment Processor may collect payment information from you, which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. The Third Party Payment Processor handles all the steps in the payment process on its website, including data collection and data processing.
2. Purposes of personal data collection
2.1 Froothie adheres to highest data protection standards and uses your personal data only for the purposes that are mentioned in this Privacy and Cookie Policy.
2.2 The personal data collected through the Website is used only for the purposes for which such personal data was provided:
A. The formation and performance of a contract between you and Froothie:
- to allow you to create an account on the Website;
- to send you products purchased through the Website;
- to contact you if there is a problem with your order;
- to send you statements, invoices and payment reminders;
- to collect payments from you; and
- to answer your questions and enquiries regarding your order.
B. Direct marketing purposes that fall within the scope of Froothie’s legitimate interests:
- to personalize the Website for you;
- to send you administrative messages regarding your use of the Website;
- to inform you about updates of the Website;
- to deal with enquiries made by you in relation to the Website; and
- to send you information about our products and services that are similar to the products that you have purchased from us.
C. Compliance with lawful governmental requests. Upon lawful request made by the police and other public authorities investigating suspected illegal activities or exercising their official powers, we may share your personal data for law enforcement purposes.
2.3 If you decide not to provide Froothie with the requested personal data, you may not be able to use the full functionality of the Website.
3. Your consent
3.1 By using the Website, you are consenting to our processing of your personal data as set forth in this Privacy Policy.
3.2 Should we intend to (1) collect any sensitive data from you, (2) provide you with any marketing communication not mentioned in Section 2.2 of this Privacy and Cookie Policy, (3) use your personal and non-personal data for the purposes not indicated in this Privacy and Cookie Policy, (4) transfer your personal data to third parties not indicated in this Privacy and Cookie Policy, or (5) significantly amend this Privacy and Cookie Policy, we will seek your explicit consent in advance.
4. Marketing communication
4.1 You can subscribe for our newsletter and other marketing communications by ticking the box “Froothie newsletter” when submitting your order on the Website.
4.2 We will send you marketing communication, which includes promotional materials other than those mentioned in Section 2.2 of this Privacy and Cookie Policy, and newsletters only after we obtain your explicit prior consent. Please note that ticking the box “Froothie newsletter” constitutes such consent.
4.3 If you no longer wish to receive any marketing communication from Froothie, you may opt out of receiving such information (1) by clicking on the “unsubscribe” link contained in any of such marketing communication or (2) by contacting us directly. Our contact information is indicated in Section 12 “Contact details” of this Privacy and Cookie Policy.
5. Non-personal data collected by us
5.1 Please note that we may collect non-personal data (e.g., URL addresses of websites clicked to and from the Website, operating systems, and browser types). Such non-personal data is completely anonymous and cannot be used to identify you in any manner. We use the collected non-personal data to further develop the Website.
6. Protection of personal data
6.1 We use information security tools (e.g., secured networks, encryption, and anonymization) and organizational tools (e.g., limited access to your personal data) in order to protect your personal data.
6.2 However, please note that, due to the inherent risks of using the Internet, we cannot be liable for any destruction, loss, use, copying, modification, leakage, and falsification of personal data caused by circumstances beyond our reasonable control.
7. Third party access to personal data
7.1 Where necessary, we may disclose or transfer your personal data to third parties. Such a disclosure or transfer is limited to the situations when your personal data are required for the purposes of (1) provision of the information or services requested by you, (2) pursuing Froothie’s legitimate interests, (3) law enforcement purposes, or (4) if you provide your prior explicit consent.
7.2 Your personal data may be disclosed to third parties that (1) provide services on behalf of Froothie or (2) provide technical support to Froothie (hereinafter, collectively referred to as the “Third-Party Service Providers”). Such Third-Party Service Providers may include:
- Payment processors. All financial transactions conducted through the Website are handled through our Third Party Payment Processor. Any personal data provided by you to our Third Party Payment Processor will be processed by it in accordance with its privacy policy available at https://www.paypal.com/ua/webapps/mpp/ua/legalhub-full. We kindly request you to provide your personal data to our Third Party Payment Processor only after reviewing its privacy policy and understanding what types of personal data will be collected by our Third Party Payment Processor.
- Shipping providers. If you decide to purchase products through the Website, we may share your personal data with our shipping providers within the European Union. All our shipping providers retain, share, store and use your personal data only for shipping the products ordered by you.
- Technical support providers. Such providers include hosting and data storage providers, user information logistics providers, and other parties that assist Froothie in operating the Website and conducting its business.
7.3 The Third-Party Service Providers will access your personal data as a part of their partnership with Froothie and only if such Third-Party Service Providers agree to assure an adequate level of protection of personal data that is consistent with this Privacy and Cookie Policy.
7.4 Please note that some third parties may be located outside of the jurisdiction in which you reside.
7.5 With the exception of the cases mentioned in Section 7, your personal data will not be shared with third parties, unless Froothie is required by law to do so.
8. Klarna
8.1 We use Klarna to pay later after the delivery of the machine or to divide the payment by 3.
8.2 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
8.3 General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
9. Accessing, correcting, and deleting your personal data
9.1 You have the right to access, delete, or modify your personal data processed by Froothie. You can do so by contacting our data protection officer. We will respond to your request as soon as possible but no later than two weeks. The contact details of our data protection officer are listed below:
Address:Bernard Nassif
3 Permarin Road
Penryn Cornwall
TR10 8BU
The United Kingdom
Email:bernard@froothieblenders.co.uk
9.2 We strive to assure that your personal data is true, accurate, up-to-date, and complete. Please update your user account on the Website as soon as changes in your contact information occur.
10. Retention period
10.1 We will keep your personal data for as long as it is necessary to provide you with the requested service.
10.2 If your personal data is no longer necessary for the delivery of the requested services, we will delete it immediately, unless we are required by the applicable law to retain such personal data for a certain period of time (e.g., for accounting record purposes).
11. Transfer of personal data outside of the European Union
11.1 We may transfer your personal data outside of the European Union only for the purposes described in this Privacy and Cookie Policy. If we do transfer your personal data outside the European Union, then we shall make every effort to ensure that your personal data is processed in accordance with this Privacy and Cookie Policy and the applicable British and European data protection laws.
12. Links
12.1 Please note that the Website may contain links to third party websites. We hereby disclaim any liability in relation to the privacy practices of other websites.
13. Contact details
13.1 If you have any questions, concerns or remarks about this Privacy and Cookie Policy, please contact us:
By mail::3 Permarin Road
Penryn Cornwall
TR10 8BU
The United Kingdom
By email:bernard@froothieblenders.co.uk
14. Registration as a data controller
14.1 We are registered as a data controller with the UK Information Commissioner’s Office with registration number ZA119168.
15. Complaints about handling of personal data
15.1 You have the right to submit a complaint to us about the way in which your personal data has been handled by using the contact details indicated in Section 12 “Contact details” of this Privacy and Cookie Policy.
15.2 After you submit such a complaint, we will send you an email within 5 business days confirming that we have received your complaint. Afterwards, we will investigate your complaint and provide you with our response within a reasonable timeframe but no later than 2 weeks.
15.3 If you are a resident of the European Union and you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
16. Cookies
16.1 The Website uses cookies. A cookie is a small computer file. It typically consists of letters and numbers. When you visit a website, the website may send a cookie to your browser. Subsequently, the browser may store the cookie on your computer system. The main purpose of cookies is to allow a website to recognize user’s device.
16.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date, unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.
16.3 Cookies do not typically contain personal data. However, personal data stored by us may be linked to the information stored in and obtained from cookies. Web servers can use cookies to: (1) identify and track users while they navigate through different pages on a website; and (2) identify users returning to a website.
16.4 Froothie uses both session and persistent cookies. Froothie uses session cookies (e.g., __________) in order to verify your details until you are navigating from page to page on the Website. The session cookies enable you to avoid re-entering your details each time you enter a new page on the Website. Froothie uses persistent cookies (e.g., __________) in order to recognize you as a unique user when you return to the Website. As a result, you do not have to enter your login details multiple times as you move from other websites to the Website. Froothie will not use cookies for purposes which are not mentioned in this Privacy and Cookie Policy.
16.5 Froothie uses Google Analytics to analyze your use of the Website. Google Analytics generates statistical and other information about the Website by means of cookies. The information generated by Google Analytics in relation to the Website is used to create reports about the use of the Website. For information on the privacy aspects of Google Analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en.
16.6 By using the Website, you agree to our use of cookies as described in this Privacy and Cookie Policy. If you do not agree to our use of cookies, you need to either (1) discontinue your use of the Website or (2) set your browser to refuse cookies. Please be aware that some parts of the Website may not function properly without cookies. If you would like to set your browser to refuse cookies, check your browser’s help information or visit http://www.aboutcookies.org.uk/managing-cookiesfor further information.
17. Amendments
17.1 This Privacy Policy was last amended on 6th of April 2018.
17.2 We reserve the right to amend this Privacy and Cookie Policy from time to time by posting an amended version on the Website. Your continued use of the Website after posting such an amended version will constitute your acknowledgment of the amendments and your consent to abide and be bound by the amended Privacy and Cookie Policy. Please regularly review this Privacy and Cookie Policy in order to be aware of new amendments.
17.3 For significant changes in the Privacy and Cookie Policy, or where required by the applicable law, we may seek your explicit consent to the amendments.