1. Types of personal data collected by us
1.1 When registering an account on the Website or placing an order through the Website, Froothie may collect the following personal data from you: (1) full name; (2) physical address; (3) country; (4) email address; (5) phone number; (6) birth date; (7) user name; (8) password; (9) information about any transactions conducted through the Website; and (10) other information that you decide to share with us.
1.2 When you submit the enquiry form available on the Website, we collect the following personal data from you: (1) name; (2) email address; (3) contact number; and (4) other information that you decide to share with us.
1.3 When you submit the Warranty Registration Form available on the Website, we collect the following personal data from you: (1) first name; (2) last name; (3) email; (4) address; (5) phone number; (6) order number; and (7) serial number.
1.4 When you submit the Become an Ambassador Form available on the Website, we collect the following personal data: (1) name; (2) surname; (3) business name; (4) email; (5) mobile phone; (6) address; and (7) other information that you decide to share with us.
1.5 When you make payments through the Website, your payments will be processed by our third party payment processor, PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter, referred to as the “Third Party Payment Processor”). The Third Party Payment Processor may collect payment information from you, which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. The Third Party Payment Processor handles all the steps in the payment process on its website, including data collection and data processing.
2. Purposes of personal data collection
2.2 The personal data collected through the Website is used only for the purposes for which such personal data was provided:
A. The formation and performance of a contract between you and Froothie:
- to allow you to create an account on the Website;
- to send you products purchased through the Website;
- to contact you if there is a problem with your order;
- to send you statements, invoices and payment reminders;
- to collect payments from you; and
- to answer your questions and enquiries regarding your order.
B. Direct marketing purposes that fall within the scope of Froothie’s legitimate interests:
- to personalize the Website for you;
- to send you administrative messages regarding your use of the Website;
- to inform you about updates of the Website;
- to deal with enquiries made by you in relation to the Website; and
- to send you information about our products and services that are similar to the products that you have purchased from us.
C. Compliance with lawful governmental requests. Upon lawful request made by the police and other public authorities investigating suspected illegal activities or exercising their official powers, we may share your personal data for law enforcement purposes.
2.3 If you decide not to provide Froothie with the requested personal data, you may not be able to use the full functionality of the Website.
3. Your consent
4. Marketing communication
4.1 You can subscribe for our newsletter and other marketing communications by ticking the box “Froothie newsletter” when submitting your order on the Website.
5. Non-personal data collected by us
5.1 Please note that we may collect non-personal data (e.g., URL addresses of websites clicked to and from the Website, operating systems, and browser types). Such non-personal data is completely anonymous and cannot be used to identify you in any manner. We use the collected non-personal data to further develop the Website.
6. Protection of personal data
6.1 We use information security tools (e.g., secured networks, encryption, and anonymization) and organizational tools (e.g., limited access to your personal data) in order to protect your personal data.
6.2 However, please note that, due to the inherent risks of using the Internet, we cannot be liable for any destruction, loss, use, copying, modification, leakage, and falsification of personal data caused by circumstances beyond our reasonable control.
7. Third party access to personal data
7.1 Where necessary, we may disclose or transfer your personal data to third parties. Such a disclosure or transfer is limited to the situations when your personal data are required for the purposes of (1) provision of the information or services requested by you, (2) pursuing Froothie’s legitimate interests, (3) law enforcement purposes, or (4) if you provide your prior explicit consent.
7.2 Your personal data may be disclosed to third parties that (1) provide services on behalf of Froothie or (2) provide technical support to Froothie (hereinafter, collectively referred to as the “Third-Party Service Providers”). Such Third-Party Service Providers may include:
- Shipping providers. If you decide to purchase products through the Website, we may share your personal data with our shipping providers within the European Union. All our shipping providers retain, share, store and use your personal data only for shipping the products ordered by you.
- Technical support providers. Such providers include hosting and data storage providers, user information logistics providers, and other parties that assist Froothie in operating the Website and conducting its business.
7.4 Please note that some third parties may be located outside of the jurisdiction in which you reside.
7.5 With the exception of the cases mentioned in Section 7, your personal data will not be shared with third parties, unless Froothie is required by law to do so.
8.1 We use Klarna to pay later after the delivery of the machine or to divide the payment by 3.
8.2 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
9. Accessing, correcting, and deleting your personal data
9.1 You have the right to access, delete, or modify your personal data processed by Froothie. You can do so by contacting our data protection officer. We will respond to your request as soon as possible but no later than two weeks. The contact details of our data protection officer are listed below:
3 Permarin Road
The United Kingdom
9.2 We strive to assure that your personal data is true, accurate, up-to-date, and complete. Please update your user account on the Website as soon as changes in your contact information occur.
10. Retention period
10.1 We will keep your personal data for as long as it is necessary to provide you with the requested service.
10.2 If your personal data is no longer necessary for the delivery of the requested services, we will delete it immediately, unless we are required by the applicable law to retain such personal data for a certain period of time (e.g., for accounting record purposes).
11. Transfer of personal data outside of the European Union
12.1 Please note that the Website may contain links to third party websites. We hereby disclaim any liability in relation to the privacy practices of other websites.
13. Contact details
By mail::3 Permarin Road
The United Kingdom
14. Registration as a data controller
14.1 We are registered as a data controller with the UK Information Commissioner’s Office with registration number ZA119168.
15. Complaints about handling of personal data
15.2 After you submit such a complaint, we will send you an email within 5 business days confirming that we have received your complaint. Afterwards, we will investigate your complaint and provide you with our response within a reasonable timeframe but no later than 2 weeks.
15.3 If you are a resident of the European Union and you are not satisfied with the outcome of your complaint, you have the right to lodge a complaint with your local data protection authority.
16.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date, unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.
16.5 Froothie uses Google Analytics to analyze your use of the Website. Google Analytics generates statistical and other information about the Website by means of cookies. The information generated by Google Analytics in relation to the Website is used to create reports about the use of the Website. For information on the privacy aspects of Google Analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en.