We offer a 14-day free trial on new and demo machines & return for a full refund for UK consumers only or exchange so all our new customers can have full confidence in their purchasing decision and have peace of mind when they are investing in our machines. We know once our new customers try our machines they will love them. 

No return will be accepted from Europe except if the machine is damaged in which instance we will exchange it for another one. Parts cannot be returned once bought to ensure that always new parts are sold.

The only condition for a return is to return the machine as received within 14 days: clean and in the same packaging (inner box, outer box, and the foam) it was delivered in so the machine is safely returned to us. The customer should send pictures of the returned machine with all the packaging to authorize the return and send him a free return label.

Important notice: 
Please note the free gift and the 2 items purchased are not eligible for a return for a cash refund except if there are technical issues due to the high cost faced when delivering 3 items and returning them back to us. We can either raise a credit for their price so an exchange can be organised or deduct both delivery and return costs and the re-stocking fee of the 3 items as demos (price decrease of their selling price) as we can no longer sell them.