30 day moneyback guarantee
Froothie UK & Ireland Ltd provides this generous return/trial period of 30 days money back guarantee offer from date of purchase, to any customer participating in this offer on the terms and conditions listed below:
- The purchase was done directly via Froothie.co.uk, Froothie.ie and Froothie.es. For any purchase done via another platform/ channel (Ebay, TV, Amazon etc…) the return/trial period advertised in that channel will only apply.
- Each Item send to us back under this 30 day money back guarantee offer has to have been pre – authorized by us and has to have received a ticket number plus a clear authorization from us to be returned. To lodge a ticket please go to http://froothieuk.supportsystem.com/. Should we receive an unauthorized item we will return it as received and we will charge an administration charge of £29.00 plus vat for handling and redelivery this will be deducted from the refunded value.
- The returned item will be fully refunded if it is sent back to us exactly as delivered by us, with all its original packaging, including the brown shipping carton, the inner box and the foam and all the parts, except for any accessories like bags as for hygiene reasons they need to be replaced. If any packaging is missing the return right will no longer be valid as these are clear pre-requisites for return right.
- If the original packaging (internal or external packaging or the foam) is damaged or lost, then the return can not be accepted and the 30 day money back guarantee is void. If a return is sent back to us without the original packaging then the item will be sent back and the acceptance of the return will be void. The product purchased need to be returned as received and clearly with the absence of the internal and/or external packaging and/or the foam the product has not been returned as received and the 30 day money back guarantee no longer applies.
- The product returned should be cleaned as initially delivered, any product returned dirty will incur a £39 cleaning charge which will be deducted from the refunded value.
- There should be no damage present to the machine (dents, scratches etc…), internal or external. Any damage on delivery or scratches on the machine need to be reported within 1 week of delivery. No damage or scratch claim will be accepted after more than a week from the order delivery date.
- On return the appliance must operate in the same manner as intended and not have been opened and/or modified in any way from its original specification unless notified previously.
- Any machine that is customer-damaged cannot be accepted and will not be refunded.
- Any product returned in an unsuitable condition (as listed in points 6, 7 & 8 above) will incur costs of £19 for handling and freight in order to be returned to the customer, this is payable before the product is returned and no refund will be given;
- Any appliance returned under this guarantee should be returned, in full, with no missing parts.
- Appliances returned with missing parts or accessories (e.g. a blender returned without a tamper or lid) will have the part replaced with a brand new one and the full retail value of the item as indicated on the Froothie Website(s) deducted from the refund amount.
- Froothie cannot accept any missing parts returned separately if they have been forgotten, regardless of whether or not the customer offers to pay the postage for the missing part returns are only processed once receipted and can not be revisited.
- This 30 day money back guarantee offer is not transferable.
- This guarantee offer does not imply, intend to or detract any consumer rights listed in and able to be enforced by European competition and consumer Laws, if any condition is found to be in breach of any consumer law, this single condition shall be void only and all other conditions still applies.
