Table of contents
1. Personal information collected by us and our third party payment processor
1.1 When registering an account on the Website or making an order through the Website, Froothie may collect the following personal information from you: (1) full name; (2) physical address; (3) country; (4) email address; (5) phone number; (6) birth date; (7) user name; (8) password; (9) information about any transactions conducted through the Website; and (10) other information that you decide to share with us;
1.2 When you make payments through the Website, your payments will be processed by our third party payment processor, PayPal (Europe) S.à r.l. et Cie, S.C.A. having an address at 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter, referred to as the “Third Party Payment Processor”). The Third Party Payment Processor may collect payment information from you which is necessary to make the payments requested by you. Please note that we DO NOT store your credit/debit card information. The Third Party Payment Processor handles all the steps in the payment process on its website, including data collection and data processing.
2. The purpose of collection of personal information
2.1 The personal information collected through the Website is used by Froothie only:
- to allow you to create an account on the Website;
- to send you products purchased through the Website;
- to contact you if there is a problem with your order;
- to personalise the Website for you;
- to send you information about our products and services that may be of interest to you;
- to send you statements, invoices and payment reminders;
- to collect payments from you;
- to deal with enquiries and complaints made by you in relation to the Website;
- to inform you about updates of the Website;
- to send you administrative messages regarding your use of the Website;
- to comply with lawful government requests and/or lawful requests by the police investigating suspected illegal activities.
2.2 We collect and process your personal information only for the achievement of one or more of the aforementioned purposes.
2.3 If you do not provide Froothie with the requested personal information, you may not be able to use the full functionality of the Website.
3. Marketing information
3.1 If you no longer wish to receive any marketing information from Froothie, you may opt out of receiving such information by contacting us.
4. Non-personal information collected by us
4.1 Please note that we may collect non-personal information (e.g., URL addresses of websites clicked to and from the Website, operating systems, browser types). We use the collected non-personal information to further develop the Website.
5. Protection of personal information
5.1 We use information security tools (e.g., secured networks and encryption) in order to protect your personal information.
6. Third party access to personal information
6.2 If you decide to purchase products through the Website, we may share your personal information with our shipping providers within the European Union. All our shipping providers retain, share, store and use your personal information only for shipping the products ordered by you.
6.3 With the exception of the cases mentioned in Section 6.1 and Section 6.2, the personal information collected by Froothie from you will not be shared with third parties, unless Froothie is required by law to do so.
7. Accessing and correcting your personal information
7.1 You have the right to access, delete, or modify your personal information collected by Froothie. You can do so by contacting our data protection officer. We will respond to your request within two weeks. The contact details of our data protection officer are listed below:
3 Permarin Road, Penryn, Cornwall,
TR10 8BU, the United Kingdom
8. Retention period
8.1 We will keep your personal information for as long as it is necessary to provide you with the requested service. For example, if we collect your personal information to deliver the newsletter, your personal information will be kept until you unsubscribe from the newsletter services.
8.2 If your personal information is no longer necessary for the delivery of the requested services, we will keep it for a maximum of one year in identifiable form.
8.3 You can subscribe for our newsletter by ticking the box “Froothie newsletter” when submitting your order on the Website.
8.4 If you would like to unsubscribe from our newsletter, please use the unsubscribe link which is included in any newsletter submitted by Froothie to you.
8.5 The Website may contain links to other websites. Froothie is not responsible for the content of those websites.
9. Transfer of personal information outside of the European Union
9.1 Our Third Party Payment Processor may transfer your personal information outside the European Union. eBay Inc., the owner of our Third Party Payment Processor, has established a set of Corporate Rules (also referred to as Binding Corporate Rules), approved by a number of European Union data protection authorities. These Corporate Rules are a commitment by eBay Inc. to protect your personal information irrespectively of where the personal information resides. Depending upon where you live, the Binding Corporate Rules may provide additional privacy rights through your local data protection authority or government. For more information about the Binding Corporate Rules, including information on how to contact eBay Inc. with any questions, please visit the website of the eBay Privacy Center available at http://www.ebayprivacycenter.com/.
10. Your consent
11.1 Please note that the Website may contain links to third party websites. We hereby disclaim any liability in relation to the privacy practices of other websites.
12. Contact details
3 Permarin Road, Penryn, Cornwall,
TR10 8BU, the United Kingdom
13. Registration as a data controller
13.1 We are registered as a data controller with the UK Information Commissioner’s Office with registration number ZA119168.
14.2 There are two types of cookies, namely, persistent cookies and session cookies. Persistent cookies remain valid until their expiration date, unless deleted by the user before that date. Session cookies will be stored on a web browser and will remain valid until the moment when the browser is closed.
14.5 Froothie uses Google Analytics to analyze your use of the Website. Google Analytics generates statistical and other information about the Website by means of cookies. The information generated by Google Analytics in relation to the Website is used to create reports about the use of the Website. For information on the privacy aspects of Google Analytics, please visit https://support.google.com/analytics/answer/6004245?hl=en.
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